This Policy Statement covers all aspects of Membership and the RSL Rewards Program.
Reservoir RSL is committed to respecting the privacy of personal information in its possession. The Sub-Branch complies with the relevant sections of the Privacy Act 1988, in particular the 13 Australian Privacy Principles, which set the benchmark for how personal information should be collected, used, disclosed and stored. Reservoir RSL Sub-branch has embraced these principles as part of its standard operating policies and procedures. This means that:
⦁ Reservoir RSL Sub-Branch is a membership based organisation, a charity and provides an advocacy service. The Sub-Branch only collects personal information that is necessary for the function of the organisation.
⦁ All personal information is only collected by lawful and fair means and with the consent of the applicant.
⦁ All personal information is dealt with in a uniform manner and the highest regard is taken for maintaining its security at all times.

Personal information
Reservoir RSL Sub-Branch collects and holds ‘personal information’ which is information that identifies an individual. The kinds of personal information collected and held when a person joins the Sub-Branch as a member and the RSL Rewards Program includes name, address, email address, telephone numbers, date of birth, gender and any other information provided on the Application Form, including next of kin and military service details of members or relatives of members as well as a member’s point balance accrued through a member’s spend at an RSL venue.

Collection and Storage
Reservoir RSL Sub-Branch will only collect personal information with the individual’s consent. Personal information is generally collected through the use of the Membership Application Form, whether via hardcopy, in person or over the phone.
All personal information collected is securely stored and reasonable steps are taken to ensure its protection against misuse, interference, loss, unauthorised access, modification and disclosure.

Use and Disclosure
Reservoir RSL Sub-Branch will not collect personal information unless it is reasonably necessary for one of its functions or activities. The Sub-Branch may collect, hold, use and disclose personal information for purposes necessary to carry out our Membership functions and provide Membership services and programs. The primary purposes for which personal information is collected, held, used and disclosed to third parties will generally relate to:

⦁ the creation and maintenance of membership records, including the distribution of membership cards and processing of renewal information;
⦁ the publication and distribution of regular newsletters;
⦁ the administration and management of Membership offers, including the management of the redeemable loyalty points program as well as competition entries and prize giveaways;
⦁ the provision of information and direct marketing communications about current and future services and benefits; and
⦁ other normal Membership correspondence and assistance.

Should a situation arise whereby the disclosure of personal information would be to achieve a ‘secondary purpose’ such as a research project, the Sub-Branch will seek written consent from the person(s) concerned. Decisions not to consent to a release of personal information for a secondary purpose will be respected.

Your personal information will be shared with Tabcorp Gaming Solutions Pty Lts (Tabcorp), its related bodies corporate and any third party who is engaged by RSL Victorian Branch Inc., Tabcorp or its related bodies corporate to store or process data, or to develop promotional materials to send to you in relation to membership. Neither RSL Victorian Branch Inc. nor Tabcorp or its related bodies corporate will share information about you with any other organisations without your permission.

Tabcorp, or its related bodies corporate, may disclose your personal information to recipients located outside Australia that provide services to Tabcorp, or its related bodies corporate.

Tabcorp, or its related bodies corporate, will only disclose personal information to an overseas recipient if:
⦁ Tabcorp, or its related bodies corporate have taken reasonable steps to ensure that the recipient does not breach APP (other than APP 1); or
⦁ Tabcorp, or its related bodies corporate, believe that:
⦁ a law or scheme in the country of the recipient includes requirements that are substantially similar to the requirements of the APPs: and
⦁ You can take action to enforce that law or scheme; or
⦁ Tabcorp or its related bodies corporate, have informed you of the disclosure and have your expressed consent; or
⦁ The APPs otherwise allow it

Other than as set out above, neither Reservoir RSL Sub-Branch Inc, RSL Victorian Branch Inc, nor Tabcorp nor its related bodies corporate, will share information about you with any other organisations without your permission.
Personal information may be disclosed to law enforcement, investigative or government bodies where required by law in accordance with APPs.

Direct Marketing

Reservoir RSL Membership automatically makes you a part of RSL Rewards program and as part of your membership you will receive direct marketing communications relating to your membership and RSL Rewards

If a member no longer wishes to receive direct marketing communications they can opt out by contacting the Manager on the details provided below.

Access
Reservoir RSL Sub-Branch respects the right of individuals to access personal information held about them by the organisation. Individuals can access their personal information upon written request to the Manager. The Sub-Branch will respond to all requests for access within 45 days.

Correction
Where an individual believes their personal information is inaccurate, out of date, incomplete, irrelevant or misleading they can notify the Manager to correct their information. Requests will be dealt with within a reasonable time period. Reservoir RSL Sub-Branch will take reasonable steps to correct the information so that it is accurate, complete and up to date. In certain circumstances prescribed by the legislation the Reservoir RSL Sub-Branch may decline the request. If so, Reservoir RSL Sub-Branch will give the individual a written notice setting out the reason for refusal and the complaint mechanisms available to them.

Concerns and Complaints
All complaints are taken seriously and are dealt with promptly. If a member is concerned that Reservoir RSL Sub-Branch may have handled personal information inappropriately a complaint may be lodged, in writing, to the Manager on the details below.